Contact Us: NZ: 0800 338 838 US: 1888 6257 833 UK: 0800 0285 834 AU: 1800 143 415

Comments and Complaints

Do you have a complaint or problem?

At Collinson & Co. we aim to provide you with the highest quality service and support. But if you do have a complaint or encounter a problem, please let us know as soon as you can. Our complaints process outlined below aims to address your concerns.

Step 1 – Let’s sort it out

Discuss your complaint with the person you’ve been dealing with and try to resolve it. Call us on 0800 338 838; email: forex@collinsonfx.comor call in to our office.

Step 2 – Review

If your complaint is not resolved by Step 1. You can complete a Feedback Form, which details your concerns.

Step 3 – We are a Participant of the Insurance & Savings Ombudsman Scheme Inc. (“ISO Scheme”).

You can refer your complaint to the Insurance & Savings Ombudsman Scheme Inc. if it has not been resolved after going through our complaints process. This is a free, independent dispute resolution scheme.

See www.iombudsman.org.nz or call 0800 888 202 for information on the ISO Scheme.