|CBAFF Member Communication||10 August 2020|
|IN THIS EMAIL > NZ Customs: Unplanned Outage to TSW: Monday 10 August > NZ Customs: Economic Recovery – E-Commerce > Ports of Auckland, Customer Advisory: COVID-19 Update (Thu 6 Aug)|
|NZ Customs: Unplanned Outage to TSW: Monday 10 August|
|Received 10 August, 8.52am|
What is happening?
New Zealand Customs is aware of an issue where users are experiencing a slow or no response from TSW.
This issue is affecting Lodgements and Registrations via TSW Online and Lodgement submissions via the TSW Gateway.
Customs IS will advise when the issues with the TSW service resolved.
Please follow the following contingency plans during this unplanned TSW Outage if required:
Goods considered for Trust delivery must fall under the following criteria: Imports – Perishable goods, machine down, life or death Exports – up to 4 hours before the cut off period for loading Other cases will be considered on their own merit Please note that for urgent Export trust releases, applications will only be accepted up to 4 hours before the cut-off period for loading
If you require urgent or trust delivery please email Service Delivery at [email protected].
If you require trust release afterhours (weekends and between 4pm and 8am) then please email [email protected].
Please include “Urgent Trust request” in the Subject line. Please also provide the following information in the email: Reason for request Date of import or export Importer/Exporter name (and client code if known) Broker name/code Flight or vessel Bill number Number of packages Weight Goods description Job number Entry number (if known) Please also advise Service Delivery at the above email address when you have received the final electronic clearance confirmed in your system.
We apologise for any disruption this may cause
New Zealand Customs Service
|NZ Customs: Economic Recovery – E-Commerce|
|Received 7 August, 10.27am|
Due to COVID-19, and the limited resourcing currently required at airports nationally, Customs has an opportunity to look closer into the trade space to ensure that all due revenue is being collected. Part of this work will be focussed on the fast freight industry, and Inward Cargo Reports.
This targeting exercise will commence from 03/08/2020 and run for approximately six weeks. It will see an increase in the amount of inspections Customs will carry out from Inward Cargo Reports.
CAPEC companies should be aware of this increase and Customs asks for your understanding around this. All of these inspections will be undertaken at the Auckland Air Cargo Inspections Facility, and will likely be turned around within a 48 hour period.
This targeting exercise is in addition to the current holds Customs has in place in relation to imported fast freight.
Any concerns in relation to this should be forwarded to [email protected] in the first instance.
|Ports of Auckland, Customer Advisory: COVID-19 Update (Thu 6 Aug)|
|Received 6 August, 3.04pm|
Please find attached our COVID Update for Thursday, 6 August.
Published by the Customs Brokers and Freight Forwarders Federation of New Zealand Inc., PO Box 34-149, Birkenhead, Auckland City 0746, 64 9 419 0019, [email protected], www.cbaff.org.nz. Contact our office if you wish to be added to our mailing list. If you no longer wish to receive email updates please use the “unsubscribe” function below. Copyright © CBAFF 2020. All rights reserved. The information contained in this email is intended solely for the addressee. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it is prohibited and may be unlawful. Thank you.